We analyzed 599 verified reviews from actual users of the Samsung Galaxy S24+ to understand what people truly think about it. Our analysis goes beyond a simple star rating. We dig into user comments to find out what they have to say about specific aspects of the phone.
For the Galaxy S24+, we looked at key areas like its Camera, Screen, Performance, Battery, and Design. We also examined its Software, AI features, and overall Value for Money. By analyzing the sentiment of each mention—whether positive, negative, or neutral—we can show you the percentage of users who praise or criticize each feature. This article presents those findings.
💰 Value for Money: Great, But Lacks
When assessing the Value for Money of the Samsung Galaxy S24+, owners paint a picture of a device that is powerful and satisfying, yet whose premium price tag comes with frustrating asterisks.
While many users feel they’ve received a fair deal, a deeper look at the data reveals a story of impressive features clashing with disappointing omissions and a fierce competitive landscape.
Feature Satisfaction
The strongest driver of positive sentiment is a high overall satisfaction with the features provided for the cost, which lands at an impressive 85% positive rating, slightly above the category average of 84%.
Users who feel good about their purchase point directly to the new suite of AI tools as a tangible benefit that justifies the expense, with one user exclaiming:
I am in love with the AI and the circle to search! It’s literally a game changer!
Another found tangible value in a specific upgrade from a predecessor:
This is an upgrade from my previous Samsung S21… Battery seems to last longer as compare to the last Samsung flagship phone… even though the battery size isn’t much different, I guess it has to do with more efficient battery management.
For many, especially those upgrading from older phones or taking advantage of deals, the S24+ delivers. As one buyer noted, the promotion for the Samsung S23+ was “too good to ignore,” indicating that Samsung’s pricing strategies are crucial to perceived value.
Unexpected Costs & Missing Items
However, this satisfaction is significantly undercut by the phone’s weakest factor: unexpected costs and missing items. Scoring just 18% positive sentiment, a full 3 points below the category average, this factor reveals a persistent and widespread frustration.
The most common complaint is the lack of an included charging plug, which feels like a needless inconvenience at this price point. One user summed up the feeling perfectly:
The only thing missing is a plug, which at this price point I really do not understand why they cannot just include one!
This sentiment is echoed by others who also lament the removal of expandable storage, with a user stating:
It’s disappointing that there is no external storage. That would be icing on the cake!
These omissions create a feeling that the final price paid isn’t truly the final cost.
Competitive Landscape & Upgrade Justification
This mixed sentiment is thrown into sharp relief when compared to its rivals. While the S24+ boasts stronger satisfaction for the cost than the Apple iPhone 16 Pro (85% vs. 74%), it trails key Android competitors like the OnePlus 12, which scores a staggering 94%.
Even more telling is the data on Upgrade Justification. Only 65% of S24+ owners felt their upgrade was justified, a figure dwarfed by the 79% reported by both Google Pixel 8 Pro and OnePlus 12 users. This indicates that while the S24+ is a good phone, many buyers feel competitors offer a more compelling reason to spend their money.
One user’s regret captures this feeling:
Despite going from a S22 to a S24+ it feels like a downgrade. Seriously rethinking my brand loyalty.
Trade-Off: Buyers receive a powerful device packed with impressive AI features, but the overall value is diminished by frustrating hidden costs and the sense that key Android competitors offer a more compelling upgrade for the money.
📸 Camera: Night King, AI Headache
For the Samsung Galaxy S24+, the camera experience is a story of standout strengths and perplexing weaknesses. Users are particularly impressed by its capability in challenging lighting, with low-light performance earning an 85% positive rating—a full 24 points above the category average. This isn’t just a number; it translates into a fundamentally better user experience for capturing memories after dark.
One owner was thrilled, saying,
“it’s night time mode is so brilliant, I’ve never experienced this with another phone.”
Another user, upgrading from an older model, was amazed at how
“with the S24 everything is still crisp,”
a stark contrast to the grainy photos their previous phone produced in similar conditions.
Aggressive AI Optimization
However, the enthusiasm wanes when it comes to the core image and video quality, which many users feel is undermined by aggressive software. While a majority are satisfied, a vocal group expresses deep frustration, viewing it as the
“weakest and the most annoying part of the phone.”
Their complaints center on heavy-handed AI optimization, which they feel detracts from the raw potential of the 50MP sensor.
As one user detailed,
“The AI is optimising every picture even if you don’t want it. Ruining every picture i make at 50MP… What is the point of the 50MP if the AI ruining every pictures?”
This sentiment is echoed by others who describe the output as
“noisy, soft images,”
leading one buyer to conclude,
“The reason I bought this phone is the strength of the camera. Actually it is the weakness of it.”
Competitive Landscape & Zoom
This inconsistent performance becomes clearer when placed in the competitive landscape. The S24+’s general image quality, at 84% positive, lags significantly behind the 93% achieved by both the Apple iPhone 16 Pro and Google Pixel 8 Pro, a difference users notice. One reviewer remarked they get
“better results from one of your competitors when me and my husband compare and contrast.”
Furthermore, while the zoom capabilities are decent, the 77% score represents a significant downgrade from the 100% positive rating of its predecessor, the S23+, leaving some long-time Samsung users feeling like they’ve taken a step backward.
Trade-Off: The Galaxy S24+ camera offers class-leading low-light performance and creative AI features, but these are offset by overly aggressive image processing and a zoom capability that feels like a retreat from its own predecessor.
📱 Screen: Brilliant, Yet Polarizing
For the Samsung Galaxy S24+, the screen experience is a tale of two distinct stories. While it boasts a technically brilliant and exceptionally performing display in many key areas, a controversial choice in color science creates a sharp divide in user satisfaction.
Functional Excellence
The overwhelming praise for the S24+ screen is rooted in its functional excellence. Its brightness and outdoor visibility score a remarkable 93% positive sentiment, soaring 19 points above the category average of 74%. This isn’t just a number on a spec sheet; it’s a practical advantage that transforms daily use. As one user celebrated:
I love how bright it gets when outside to the point where I could forget I am not indoors.
This is complemented by stellar ratings for its fluid motion and snappy feel, with screen smoothness earning 93% positive feedback. This creates an experience where every interaction feels immediate and seamless.
higher refresh rate is amazing for anything from scrolling to playing games
The touchscreen’s responsiveness further cements this feeling of quality, earning a 78% positive score that crushes the category average of 43%. This leaves competitors like the Apple iPhone 16 Pro (47%) and Google Pixel 8 Pro (31%) far behind.
A Polarizing Palette
However, beneath this surface of technical prowess lies a significant point of contention: display quality and vibrancy. While its 83% positive score matches the category average, it conceals a deeply polarizing issue. Many users, particularly those upgrading from previous Samsung models, describe the screen with frustration.
a washed out look no matter what you do like a badly backlit LCD TV
The colors are not vibrant.
For some, the effect is intensely personal and jarring, with one user lamenting how their skin tone was rendered.
tan olive skin is a bronze greenish orange.
In rare but severe cases, the screen’s rendering was physically uncomfortable. One reviewer reported their daughter “got migraines, anxious, dizzy within 10 minutes” of use.
got migraines, anxious, dizzy within 10 minutes
This places the Galaxy S24+ in a unique competitive position. It decisively outperforms its rivals on the practicalities of a great screen—its brightness outshines its predecessor, the S23+ (75%), and its astonishing responsiveness leaves iPhones and Pixels in the dust. Yet, it falls short of the Apple iPhone 16 Pro’s near-perfect 98% score for display quality and vibrancy.
While some users have come to appreciate the S24+’s new approach, finding the tones more natural, others are left disappointed. They feel that “coming from the S22 which is more vivid I admit I was slightly disappointed.”
the tones and colors look far more natural and easy on the eyes,
coming from the S22 which is more vivid I admit I was slightly disappointed.
Trade-Off: Users gain a phenomenally bright, smooth, and responsive display at the potential cost of the vibrant, punchy colors that many have come to expect from the brand.
✨ Design: Beauty, Flaws, and Trade-offs
The physical artistry of the Samsung Galaxy S24+ tells a tale of two distinct user experiences. On one hand, its visual appeal is an undeniable triumph, earning a stellar 94% positive score for its Aesthetics and Look—a full 6 points above the category average. This isn’t just a minor improvement; it’s a difference users feel immediately.
They describe a device that is more than just a tool, calling it:
possibly the best-looking phone I’ve seen for a while.
This sentiment stems from a tangible sense of quality, with one user praising how:
The matt finish and continuity between the glass back and metal sides looks and feels gorgeous!
The satisfaction extends to the unique color options, which elicit pure excitement:
I purchased the blue and it is GORGEOUS!!!
It’s a design that feels so premium that some find it:
a shame to cover this one up
with a case.
Design Choices Spark Frustration
However, this visual praise is sharply contrasted by frustration with specific design choices, a factor that scores a meager 39% positive rating. This number, sitting just below the category average, is a direct reflection of user disappointment over regressions and questionable changes.
A persistent complaint is the removal of features that loyalists have come to rely on. As one user laments:
The only complaint I have is the loss of the expandable storage.
Others feel the subtraction of basic ports is a step backward, noting:
I have only one disappointment, there is no earphone socket.
These subtractions are compounded by practical annoyances in the new layout, with one owner expressing their biggest grievance:
is where they put the power button. It’s in the most inconvenient place where anytime I pick up my phone I always end up hitting the power button… Whomever put it there without the option to disable it failed miserably.
Comparison With The Predecessor
This dual identity becomes even clearer when compared to its predecessor, the Galaxy S23+. The S24+’s 10-point jump in aesthetic satisfaction (94% vs. the S23+’s 84%) proves its visual redesign was a resounding success.
Users who upgraded appreciate the evolution, with one stating:
I’m loving the straight edge sides as opposed to the rounded ones in older generations – it feels more comfortable to hold and looks a lot sleeker too.
Yet, the persistent low score for design features signals that Samsung has not addressed long-standing user grievances. The removal of the SD card slot and headphone jack isn’t a new issue, but a continued design direction that still grates on users who feel functionality is being sacrificed for form.
Trade-Off: The Galaxy S24+ is a beautifully crafted phone that is a delight to look at and hold, but buyers must accept the frustrating absence of legacy features and some vexing ergonomic choices.
🔥 Performance: Multitasking Marvel, Thermal Trouble
In the arena of raw performance, the Samsung Galaxy S24+ presents a story of extreme highs and one very noticeable low. The phone’s ability to juggle demanding tasks is exceptional, achieving a flawless 100% positive sentiment for its multitasking capability—a full 17 points above the category average.
For users, this translates into a tangible feeling of effortless power. One owner described it perfectly:
The seamless actions across apps make multitasking incredibly smooth—switching between tasks feels effortless and intuitive.
This sentiment is echoed across daily use, from work to entertainment, with another user praising how the phone is “great for work whilst busy and on the go and great for leisure time.”
Thermal Management
However, this impressive power appears to come at a cost. The phone’s most significant weakness is its thermal management, which scored only 29% in positive sentiment, falling 4 points below an already low category average.
This isn’t a minor annoyance; for some, it’s a source of genuine concern. The frustration is palpable, with one user stating:
for a new phone it heats up too much. I am afraid it will go on fire.
This problem isn’t just limited to intensive tasks. Another review noted that the “Phone was heating up not long after getting on facetime despite being brand new, not on the charger, and not running long,” indicating that even everyday activities can trigger uncomfortable heat.
Gaming Performance
This duality becomes most apparent when looking at the competition, especially in gaming. Here, the S24+ establishes itself as a clear leader with a 95% positive rating, a massive 22-point leap over its predecessor, the S23+.
This score absolutely eclipses the 50% rating earned by both the Apple iPhone 16 Pro and Google Pixel 8 Pro. For a gamer, this 45-point advantage is the difference between a smooth, immersive session and a frustrating one.
As one user confirmed, the S24+ “handles games like Fortnite and COD great with the high graphics on”—a fluid experience that competitors, according to the data, struggle to provide.
Trade-Off: The Galaxy S24+ offers elite processing power and a gaming experience that laps its competition, but this class-leading speed is directly undermined by poor thermal control that users find concerning.
🧠 Software & Operating System: AI Brilliance, Glitchy Frustration
The software and operating system of the Samsung Galaxy S24+ presents a starkly divided user experience.
While users are captivated by a suite of groundbreaking AI features, their enthusiasm is frequently tempered by underlying stability issues that can disrupt the everyday usability of the device.
Groundbreaking Galaxy AI
The overwhelming source of positive sentiment comes from the new Galaxy AI features, which a remarkable 81% of users praised—a full 12 points higher than the category average of 69%. For many, these tools are not just novelties but have become integral to their daily lives, transforming the phone into a powerful productivity partner.
One user, a supervisor at a local health department, described the phone as their “personal assistant,” explaining how they:
use it to translate calls and use the live text to speak with my clients. It really helps make my work day so much easier.
This sentiment is echoed by students who leverage the AI for academic work, with one noting:
I love the galaxy AI feature where it can rewrite my paragraphs or texts. This comes in handy a lot especially as a college student who does a lot of emailing for Internships, essays and writing to professors.
This practical, tangible value is what drives the excitement.
Undermined by Instability
However, a significant crack in the foundation appears with software stability, which garnered a positive rating from only 29% of users, barely edging out the category average of 27%. This indicates that for a large portion of owners, the experience is marred by frustrating and unpredictable glitches.
Problems range from minor annoyances to core functional failures. One user expressed deep frustration with media playback, stating:
You cannot watch videos on TikTok or YouTube without the videos constantly freezing over & over.
For others, the issues are more severe, impacting essential functions like navigation. A lorry driver lamented a critical regression from older models like the S9:
The GPS signal is constantly lost… whereas my S9 was accurate and responsive down to 1 meter. The forums are awash with people complaining about the same across the whole S24 range.
Competitor Comparison
This software experience creates a critical decision point for potential buyers. While its AI features score an impressive 81%, they still fall short of the Google Pixel 8 Pro’s 89%, a difference that can sway tech-savvy users.
One former Pixel user who switched to the S24+ and then back again highlighted a key philosophical difference:
The software defaults to Samsung gallery and you can’t set the default to Google Photos… It’s a lot of maybe minor but infuriating issues that has made me swap back too Pixel.
This illustrates how Samsung’s heavy-handed software customization, even when functional, can feel restrictive to users who prefer a cleaner, more standard Android experience.
Trade-Off: Users gain a brilliant and genuinely useful suite of AI tools but must accept the risk of a software experience plagued by frustrating instability and glitches.
🔋 Battery: Stamina, Speed, Snags
For the Samsung Galaxy S24+, the conversation around its battery is one of impressive stamina coupled with notable user satisfaction. The bedrock of this positive sentiment is its core battery life, which earns an 81% positive score—comfortably surpassing the 74% category average. This isn’t just a number; it translates directly into a feeling of freedom and reliability for users, liberating them from the “battery anxiety” that plagued them with previous phones.
One user highlighted this perfectly, noting they were no longer:
tethered to a battery pack or outlet.
This confidence is further bolstered by a phenomenal 96% positive rating for charging speed, a massive jump from the 40% seen in its predecessor, the S23+. For users, this means that on the rare occasion they do need to plug in, the experience is quick and painless, with one calling the charger they bought:
fantastic!
Charging Frustrations
However, the experience isn’t universally flawless. A significant point of frustration emerges around charging methods, which scores a dismal 16% positive, just half of the 32% category average. This isn’t about speed, but compatibility, with users exasperated to find their existing accessories suddenly obsolete.
the power adapter that I bought on Amazon for my previous S21 ultra, were no longer working with my new S24+.
For other users, issues with wireless charging add to the annoyance, with one complaining it:
won’t charge with the cover on.
This headache is compounded by inconsistent drain patterns for some, who find the phone doesn’t live up to its reputation. One user lamented that the device drain is so significant, it’s a major annoyance:
the device drains so much that needing to charge twice a day is an annoyance.
Competitive Landscape
When placed in the competitive landscape, the S24+’s battery performance is strong but not undisputed. While its 81% positive score for battery life is a solid improvement over the 75% of the Galaxy S23+, it falls short of the endurance champion, the OnePlus 12, which boasts a 91% positive rating. This 10-point difference is significant for power users. Yet, for those upgrading within the Samsung ecosystem, the boost in longevity provides a compelling reason to make the switch, with one owner stating:
The battery life is superior…The battery lasts all day long even with heavy usage.
Trade-Off: The Galaxy S24+ offers a powerful combination of multi-day endurance and exceptionally fast charging that will delight most users, but this is tempered by frustrating charger compatibility issues and inconsistent performance for some heavy users.
Bottom Line
- ✅ Galaxy AI is a genuine game-changer, with 81% of users praising its practical, real-world usefulness for work and school.
- ⚠️ Critical stability issues are the biggest flaw, with users reporting frequent freezing (29% software stability score) and severe overheating (29% thermal management score).
- 🔻 It often feels like a downgrade for loyal users, with one S22 upgrader “seriously rethinking brand loyalty” due to regressions.
- 📉 The camera system takes a major step back from its predecessor, with zoom satisfaction plummeting 23 points from the 100% positive rating on the S23+.
- 🏁 Core image quality is a major weakness against rivals, with its 84% satisfaction score lagging 9 points behind both the Google Pixel 8 Pro and the Apple iPhone 16 Pro.
- 💡 The Bottom Line: A phone with futuristic AI features and elite gaming power, but its value is severely undermined by frustrating regressions and core stability issues, making it a questionable upgrade.