Motorola Moto G24: An Upgrade to Regret (300 User Reviews Analyzed)

We analyzed 300 verified customer reviews for the Motorola Moto G24 to find out what real owners think. Our in-depth analysis is built to provide clear, data-driven insights that go beyond simple star ratings.

Our method involves identifying every mention of specific product features, which we call aspects—such as the camera, performance, and battery life. We then apply sentiment analysis to classify each mention as positive, negative, or neutral. This allows us to calculate a straightforward satisfaction percentage for each aspect, showing you exactly how the phone performs in the hands of actual users.

💰 Value for Money: Great Value, Bad Upgrade

For the Motorola Moto G24, the story of its value for money is one of profound satisfaction with the fundamentals. The core of its appeal lies in its exceptional satisfaction relative to its cost, which scores a robust 89% positive sentiment, a full 5 points above the category average.

Users feel they are getting a fantastic deal, with one owner stating,

“This is by far the best budget phone that I have purchased… All that for fewer dollars than a subjectively worse budget phone.”

This feeling is amplified by the surprising inclusion of accessories, a rarity in today’s market. With a 60% positive score for what comes in the box—nearly triple the category average of 21%—users are delighted. One parent noted,

“It was a great phone… there was already a good charge and there was a charger in the box, a bonus as I didn’t think there would be.”

Upgrade Justification

However, this focus on core value comes at a cost to innovation and excitement. The Moto G24 struggles significantly to convince users that it’s a worthwhile upgrade, earning a dismal 42% positive sentiment in this area, trailing 17 points behind the category average of 59%.

For many, the phone is seen as a practical choice for those with basic needs, not a compelling step up. This is perfectly captured by a user who advises,

“Buy this for your auntie or grandad and they’ll get along with it fine, it’s all you need.”

This sentiment is echoed by another who frames it as an escape from consumerism, appreciating that the phone does what’s needed without the frills and pressure to constantly upgrade.

“[T]his phone does everything I want and need it to do without frills,” rather than “paying for the need to get the newest phone on the market with gadgets they will never ever use.”

Competitive Context

This weakness becomes even more apparent when looking at its history. The G24’s predecessor, the Moto G13, was a much more convincing upgrade in its day, boasting a 78% positive score for upgrade justification—nearly double that of the G24.

This suggests that while still a good value, the G24 represents a smaller evolutionary step. Meanwhile, competitors like the OnePlus Nord CE3 not only boast a higher satisfaction-to-cost score (94%) but also a much stronger upgrade justification (63%), demonstrating that it’s possible to deliver both excellent value and a compelling reason to buy new.

For some users, performance issues complicate this value proposition, as one user stated:

“I bought this one as it was cheap and expected it to be enough for my simple use. I immediately noticed it was slow, very slow.”

Trade-Off: The Motorola Moto G24 delivers exceptional baseline value and welcome in-box extras, but does so by sacrificing the compelling features and performance that would justify an upgrade for many existing smartphone owners.

📸 Camera: Good Snaps, Bad Features

The camera on the Motorola Moto G24 presents a classic budget phone dilemma: it’s surprisingly capable in some areas, yet deeply frustrating in others. While users don’t expect flagship performance for the price, the experience is sharply divided between what the hardware can capture and the software features it lacks.

Core Image Quality

The more positive side of the story lies in its core image and video quality, which garners a 69% positive sentiment. For many, the camera is simply “good enough” for everyday snaps, often exceeding the low expectations set by the phone’s price tag.

This feeling of pleasant surprise is a common thread, with one user noting:

The 50 MP camera impresses in daylight and is significantly better than the price tag suggests.

Others agree, stating it “takes very nice pictures” and produces “perfectly adequate” photos for occasional use. For users primarily shooting in well-lit conditions, the G24 delivers satisfactory, and sometimes even impressive, results for its class.

Poor Camera Features and Modes

However, this foundational competence is severely undermined by a disastrously poor implementation of camera features and modes. This factor earns a dismal 18% positive score, falling a massive 43 points below the category average of 61%. This isn’t just a minor shortfall; it translates into tangible frustration.

Users report a bare-bones experience, with one bluntly stating a key missing element:

no photo gallery, only google photos.

This points to a stripped-down software experience that gets in the way of usability. Another user, describing a similar Motorola camera setup, detailed the practical impact of poor design:

The exposure compensation slider is now very small and appears at the side of the focus point… it’s very hard to see, particularly against a light background.

This weakness is thrown into sharp relief when compared to its own predecessor. In a significant step backward, the Moto G24’s 18% score for features is a fraction of the 56% satisfaction rate achieved by the older Moto G13, leaving past Motorola owners wondering:

I can’t understand why they felt the need to change the camera set up.

Furthermore, while the G24’s basic image quality is seen as adequate, it still lags behind key competitors like the Nothing Phone (2a) and OnePlus Nord CE3. These phones score 75% and 78% respectively for the same factor, showing that a modest increase in budget can provide a noticeably better photographic experience.

Trade-Off: The Moto G24’s camera offers respectable daylight photos that satisfy budget-conscious buyers, but this comes at the direct cost of frustratingly basic features and a clear regression from its own predecessor.

📱 Screen: Indoors Good, Outdoors Struggles

The screen on the Motorola Moto G24 presents a story of contradiction, where excellent fundamental quality is undermined by a significant, practical flaw. The driving force behind user satisfaction is the display’s core quality and vibrancy, which achieves an impressive 89% positive sentiment, surpassing the category average by 6 points.

Users are consistently pleased with the visual experience for everyday tasks, describing it as a phone with a:

nice screen with clear pictures

They also praise its:

bright and saturated colors

This makes it perfectly suitable for basic use and media consumption indoors.

Brightness and Outdoor Visibility

However, this positive experience is starkly contrasted by a critical failing: brightness and outdoor visibility. This factor scores a remarkably low 33% in positive sentiment, falling an enormous 41 points below the 74% category average. This isn’t a minor complaint; it’s a fundamental usability issue that generates significant frustration.

Users report that…

outdoors you will have to increase the brightness almost to the maximum

…while others point to a dysfunctional sensor, noting:

The automatic brightness setting is very poor.

This means that while the screen can look good, it often fails to adapt to the user’s environment, turning a simple task like checking messages outside into a struggle.

Refresh Rate and Smoothness

This mixed performance becomes clearer when looking at its predecessor and competitors. The phone’s 90Hz refresh rate, with a 67% positive score, is a massive improvement over the Moto G13’s 25%, a change that makes the G24 feel like a significant upgrade.

Users feel this difference, remarking:

The 90Hz screen is sensational, everything runs smoothly.

Yet, this smoothness can be inconsistent, with some users experiencing issues where “movies in different applications stutter,” indicating the implementation isn’t as polished as on the OnePlus Nord CE3, which scores a higher 80% for the same feature.

Trade-Off: Users get a surprisingly clear and vibrant display for the price, but must accept a significant compromise in outdoor visibility and contend with a frustratingly unreliable auto-brightness sensor.

✨ Design: Premium Look, Mixed Feel

When it comes to the design of the Motorola Moto G24, users are telling a story of surprising visual appeal and thoughtful, practical inclusions, though not without some physical frustrations. The phone’s single greatest design strength is undoubtedly its appearance, earning a 96% positive sentiment for its aesthetics—a full 8 points higher than the category average.

Owners feel it looks far more valuable than its price suggests, with one person stating:

The phone’s casing gives the impression that it is more expensive than it actually costs.

This premium feel is often tied to its distinct color options, which provide a welcome break from the norm. As a reviewer noted, this makes it:

an interesting option for people who are looking for something more than standard black or white.

Physical Handling and Durability

However, this visual praise is tempered by a mixed experience with the phone’s physical handling. While some users describe the phone as “sleek, slim and lightweight,” making it easy to handle, others find the opposite to be true, with one complaining that the:

very angular design is uncomfortable in the hands.

This friction extends to the phone’s functional elements, which can feel clumsy in daily use. Users point to specific annoyances like the volume buttons, and some have reported durability issues with key components, with one person stating their:

fingerprint sensor stopped working after it got a small scratch.

Competitive Edge and Practical Features

Despite these usability quirks, the Moto G24 establishes a strong competitive advantage by retaining practical features that its rivals have abandoned. Its 60% positive score for design features and changes massively outpaces competitors like the Samsung Galaxy A56 (35%) and the OnePlus Nord CE3 (38%).

This is because Motorola has made a clear choice to cater to users who value functionality, providing what one owner calls “nice touches in today’s market,” such as the:

headphone jack and ability to add a micro SD.

The inclusion of a protective case in the box is the final touch that cements this user-friendly reputation, helping the G24 improve significantly on its predecessor’s 48% score in this area.

Trade-Off: Users get a phone that looks premium and includes highly-valued practical features, but they must accept some compromises in ergonomic comfort and the reliability of physical buttons.

🏃 Performance: Multitasking Marvel, Lagging Speed

When analyzing the performance of the Motorola Moto G24, a complex story emerges, one where a surprising strength in multitasking is overshadowed by a fundamental weakness in its core speed. For many users, the phone’s ability to juggle daily applications is its most redeeming quality.

Its 79% positive score for multitasking capability, while just under the 83% category average, is what makes day-to-day use feel manageable. This capability is deeply appreciated by those upgrading from older, memory-constrained devices. As one user explained:

I needed an inexpensive phone with at least 8 GB of RAM – because the older device was clearly choking from lack of memory after installing just a few applications. I’m simply delighted with this phone. It works fast, very smoothly, and I haven’t managed to bog it down with more applications yet.

A Stumble in Speed

However, this multitasking prowess cannot mask the phone’s critical flaw: its processing power and speed. With a positive sentiment score of just 70%, it falls a jarring 13 points below the category average of 83%. This isn’t just a number on a chart; it translates into tangible, daily frustration for users who feel the device is simply too slow.

The lag is not confined to heavy tasks but impacts basic navigation, as one person bitterly noted:

I immediately noticed it was slow, very slow. Just going in and out of simple apps like SMS, email, banking app, Google. Yes, everything. The slowness has started to annoy me so much that I’ll probably have to buy a new phone, again.

For these users, the experience feels like a step backward, with another stating the “delays are so bad that it rivals phones from more than a decade ago.”

A Deliberate Trade-Off

This contradictory experience becomes clearer when compared to its predecessor, the Moto G13. The G24 represents a significant strategic trade-off by Motorola. Its raw processing speed score of 70% is a considerable 14-point drop from the G13’s 84%, explaining the disappointment from some brand-loyal users.

Yet, in a clear effort to address a different pain point, the G24’s multitasking score of 79% is a massive 19-point improvement over the G13’s 60%. This suggests a deliberate choice to sacrifice raw velocity for a better ability to handle multiple apps, a decision that places the G24 well ahead of competitors like the Samsung Galaxy A56, which scores a far lower 50% in multitasking.

Trade-Off: Users gain a phone that can handle multiple modern apps without crashing, but at the cost of the snappy, responsive feel expected for even the most basic daily operations.

⚙️ Software & Operating System: Smooth Start, Rocky Finish

For the Motorola Moto G24, the Software and Operating System is a story of contrasts. While users find initial setup a relief, daily use reveals a shakier foundation.

The phone’s strength lies in its user experience and UI smoothness, which scores a respectable 72% positivity rating. This is a critical win for users who dread the process of switching phones, as it removes a major point of friction.

Many express relief at how simple it is to get started, with one user noting:

switching over all data AND apps was almost fully automated and took only a few minutes.

This ease of use extends beyond setup, particularly for those who may not be tech-savvy. One older user was particularly grateful, stating:

I’m an older gentleman and the thought of changing phones a nightmare but rest assured this was a breeze.

Software Stability

However, this straightforward first impression is often soured by significant stability issues. This factor scores a low 22% positivity, falling 5 points below the category average and revealing a bedrock of user frustration. These aren’t minor glitches; they are problems that actively disrupt daily life.

One owner describes how their “phone restarted itself whilst charging, waking me up,” while another shared a practical nightmare: “Whilst using maps the location freezes and it’s caused me to take wrong turns as a result.” The issues appear widespread and significant, with another user bluntly stating:

The phone turns itself off and won’t restart, just gets stuck in a boot loop.

These stability problems force users to constantly troubleshoot their device, undermining the trust established by its simple interface.

Competitive Context

Placed in a competitive context, the Moto G24’s software shortcomings become more pronounced. While its UI smoothness score of 72% is identical to its predecessor, the Moto G13, it lags considerably behind the fluid experience offered by rivals like the OnePlus Nord CE3 (88%) and the Nothing Phone (2a) (83%).

This gap means that while the G24 is easy to learn, it doesn’t feel as polished or responsive as other options in its class. One user, comparing it to other brands, noted:

Xiaomi for example has the software part much better resolved.

While the G24’s software stability has improved from its predecessor’s 10% rating, at 22% it is still a significant pain point that erodes user confidence over time.

Trade-Off: Buyers must weigh the convenience of a clean, simple setup against the significant risk of encountering daily frustrations from underlying software instability.

🔋 Battery: Endurance, Not Speed

For the Motorola Moto G24, the story of its battery is a tale of two extremes. The standout positive is its exceptional endurance, with user satisfaction for battery life scoring an impressive 85%. This is a full 11 points higher than the category average, a difference that translates into genuine freedom from the wall socket.

Owners repeatedly celebrate this longevity, which for many is the phone’s most redeeming quality. As one user described:

The battery is very durable – easily 1-2 days of intensive use.

Another light user was even more impressed, stating:

I use the battery saver function and charging is only required every four to five days.

This reliability provides a core sense of security and convenience that owners deeply value.

Frustrating Charging Speeds

However, this bright spot is cast in the deep shadow of its charging performance. The phone’s charging speed is a significant source of frustration, scoring a meager 47% in positive sentiment—a staggering 22 points below the category average of 69%.

This isn’t just a number; it represents a daily inconvenience that wears on users. People feel tethered to the charger for far longer than they expect. One owner vividly captured this sentiment:

Charging is very slow… If you watch a movie or use your phone intensively while charging, don’t expect the battery percentage to rise quickly; it feels like it’s standing still.

Competitive Context

This weakness becomes even more pronounced in a competitive context. The G24’s 47% satisfaction for charging speed is a massive drop from the 81% its predecessor, the Moto G13, achieved. One user who noticed the downgrade lamented:

With previous models, the battery grew very quickly despite use, but unfortunately not this one.

When looking at rivals, the gap is even wider; the OnePlus Nord CE3 achieves a perfect 100% positive score for charging, leaving the Moto G24 feeling dated and outmatched for anyone who values a quick power-up.

Trade-Off: For users, the Moto G24’s battery presents a classic dilemma: exceptional, multi-day endurance in exchange for a frustratingly slow and dated refueling experience.

Bottom Line

• ✅ Exceptional Value: Scores 89% for satisfaction-to-cost, with users delighted by the inclusion of a case and charger—a feature with a 60% positive score, nearly triple the category average.
• ⚠️ Critical Performance Flaws: Users report severe slowness and major software instability, with a dismal 22% positive score for stability leading to freezes and random reboots.
• 🔻 A Frustrating Downgrade: With upgrade justification sentiment at just 42% (17 points below average), users feel it’s a phone for basic needs (“your auntie or grandad”), not a compelling step up.
• 📉 Slower Than its Predecessor: The phone’s processing speed is a major regression, scoring 14 points lower in user satisfaction than the older Moto G13.
• 🏁 Outmatched by Rivals: Competitors like the OnePlus Nord CE3 offer a far superior experience, scoring 88% for UI smoothness compared to the G24’s adequate but less polished 72%.
• 💡 The Verdict: A functional, high-value phone for first-time buyers or those with very basic needs, but a frustrating experience for most existing smartphone owners seeking an upgrade.