We analyzed 475 verified user reviews for the Motorola Moto G72 to understand what real owners think about their phone. Our process goes beyond simple ratings to capture the specifics of the user experience.
To do this, we identify every comment related to key aspects like its screen, camera, performance, and battery. We then perform a sentiment analysis on these mentions, categorizing each as positive, neutral, or negative. This method gives us a clear, percentage-based score for what users truly appreciate and where the phone falls short.
💰 Value for Money: Great First Buy, Weak Upgrade
When it comes to the value for money offered by the Motorola Moto G72, the story is one of overwhelming satisfaction with the price-to-performance ratio, underscored by a very pleasant out-of-the-box experience. A stellar 90% of users feel their overall satisfaction far exceeds the phone’s cost, a sentiment that places it 6 percentage points above the category average.
This isn’t just a number; it’s a feeling of getting a true bargain, as one user emphatically states:
For such a small price, we get a device with an outstanding screen. Overall I rate the phone 10/10, you can’t find anything better for this price.
This delight is further amplified by Motorola’s decision to include items that rivals often omit. The G72 scores an exceptional 74% positive rating for avoiding unexpected costs, dwarfing the category average of just 21%. This is because, as users repeatedly note, “the package includes a fast charger and a case inside,” a detail that provides immediate, tangible value and avoids the nickel-and-diming that frustrates buyers of other brands.
Upgrade Justification
However, the phone’s excellent value proposition is significantly undermined when viewed through the lens of an upgrade. Only 33% of users felt the G72 was a compelling-enough reason to switch from their previous device, a score that plummets 26 points below the category average of 59%.
This reveals a specific point of user frustration: while the phone is good for its price, it doesn’t feel new or advanced enough to justify the change for many. One owner articulated this disappointment perfectly:
My previous phone, which has Android 10, has exactly the same functions as this model. I bought a new phone that was supposed to be better, but it isn’t.
Another echoed this sentiment, lamenting:
I switched from a Huawei Mate 20 lite. For this price and in comparison between these models, it’s not worth switching.
Competitive Landscape
This weakness becomes even more apparent in the competitive landscape. While the G72’s raw cost-satisfaction score (90%) slightly edges out direct competitors like the Samsung Galaxy A54 (88%), users of the Samsung devices feel much more confident in their decision to upgrade.
The A54 boasts a 58% positive score for upgrade justification, a full 25 points higher than the G72. This indicates that while buyers might have to pay more for a Samsung, they feel they are receiving a more significant leap in features and technology.
Buyers are acutely aware of this dynamic, with one Moto G72 owner noting, “The A54 has the same performance, but costs almost twice as much,” highlighting that the G72’s value is defined by what it offers for the price, not by being the most advanced option.
Trade-Off: The Moto G72 offers outstanding immediate value by outperforming its price tag and including key accessories, but this comes at the cost of feeling like a significant, feature-rich upgrade over older devices.
📸 Camera: Sunny Surprises, Night Woes
The camera on the Motorola Moto G72 tells a story of clear strengths undermined by significant weaknesses. Users find a surprising silver lining in its general image and video quality, which garners a 72% positive sentiment score. For many, this performance is a pleasant shock, especially given the phone’s price point.
They feel it punches well above its weight. One user states:
takes very good photos for its price
Another enthusiastically claims:
for this price, the camera is out of this world.
This sentiment is echoed by those who find the results more than adequate for casual use, noting that in good conditions, the “pictures are unbeatably good… reaching top-class level.”
Camera Features and Modes
However, this satisfaction quickly erodes when users explore the camera’s features and performance in more challenging conditions. A glaring weak point is the “camera features and modes” factor, which plummets to a 33% positive rating, a staggering 28 points below the category average. This isn’t just a number; it translates into real-world frustration.
Users report a bare-bones experience, with one complaining that…
The camera app is very weak, with difficult access to options.
Others point to specific functional failures that ruin the experience, such as video stabilization. This deficit in software and features leaves users feeling that the hardware’s potential is squandered.
the video stabilization can be completely forgotten about when you record for hours.
Low-Light Performance vs. Rivals
This camera’s limitations become especially apparent when placed side-by-side with its rivals. The Moto G72’s low-light performance, with a meager 41% positive score, is dramatically outclassed by the Samsung Galaxy A54 (85%) and even its own step-up model, the Motorola Moto G73 (100%).
This stark difference means that while a Moto G72 owner might be happy with a sunny day photo, they will be left wanting in more common shooting scenarios. As one user bluntly put it when comparing it to a Samsung:
in the evening, it’s even worse.
Another user felt the advertised megapixel count was misleading, calling it a “marketing gag” and noting the camera “has trouble capturing focus.” For buyers considering this phone, the message is clear: the competition offers a far more versatile and reliable imaging experience, especially when the lights go down.
Trade-Off: The Moto G72’s camera delivers surprisingly good photos in bright daylight for its price, but this comes at the cost of poor low-light performance and a frustratingly limited set of features compared to its competitors.
📱 Screen: Premium Looks, Tricky Touch
For the Motorola Moto G72, the quality of its screen is the main story, and it’s largely a triumphant one. The overwhelming sentiment from users is surprise and delight at a visual experience that feels far more premium than the phone’s price tag suggests. This is driven by an exceptional 90% positive rating for display quality and vibrancy, a full 7 points above the category average.
Users don’t just see a good screen; they feel they’ve discovered a hidden gem. The P-OLED panel delivers deep blacks and vivid colors, making media consumption a standout feature, with one owner calling it:
“an incredible display that you would never have expected in this price class.”
As another person noted, “If you want to watch videos and movies, it’s excellent.” This is further enhanced by the screen’s smoothness, which, with a 90% positive score for its 120Hz refresh rate, makes browsing content simply pleasant.
Touchscreen Responsiveness
However, this visual excellence is marred by a significant, albeit less frequently mentioned, point of frustration: touchscreen responsiveness. While the display is beautiful to look at, interacting with it can be a mixed bag. This factor earns a lackluster 45% positive score, revealing a clear pain point for a segment of users.
The problems manifest in daily use, leading to aggravations that break the otherwise premium illusion. One user described the practical consequence of this issue during calls:
“And practically in every call, I click some options or settings with my cheek or ear.”
Others found the in-display fingerprint sensor to be a source of consistent trouble, with one complaining they “had many problems with the fingerprint reader, it doesn’t allow adding any fingerprint and therefore you can’t use that unlocking mode.”
Competitive Context
The screen’s value becomes even more apparent when compared to Motorola’s own lineup. The Moto G72’s display quality score of 90% dramatically overshadows the 75% score of its supposed “step-up” model, the Moto G73. This unusual situation has not gone unnoticed by savvy buyers, with one explaining their choice:
“There is a newer Moto G73 but… it has a worse display and I wanted a super-saturated super AMOLED.”
However, when placed against direct competitors like the Samsung Galaxy A54, the G72’s dominance fades. The A54 pulls ahead slightly in vibrancy (93% vs. 90%) and smoothness (97% vs. 90%). Most critically, it offers a more reliable touch experience with a 54% positive rating for responsiveness compared to the G72’s 45%.
Trade-Off: Users gain a visually stunning, high-refresh-rate display that outperforms even its successor, but must accept frustrating inconsistencies in touch and fingerprint sensor reliability.
🦾 Design: Light, but fragile
When it comes to the physical design of the Motorola Moto G72, user sentiment is overwhelmingly shaped by how the device feels in the hand. The standout positive story is its size and handling, which earns an exceptional 88% positive score, a full 17 points above the category average.
This isn’t just a number; it’s a defining characteristic that directly influences purchasing decisions. Users who prioritize comfort sing its praises, describing it as a device that is:
very light and handy
The feeling of relief is palpable for those switching from heavier models, with one person stating how it compares to their previous phone.
The phone is significantly lighter than my Samsung M22.
This focus on ergonomics is a conscious choice for many buyers, as one owner explained:
I bought it especially for its weight and size.
Durability and Material Flaws
However, the story sours when discussion turns to the phone’s long-term durability. While its build quality and materials score a respectable 78%, just above the category average, user experiences reveal a critical weakness.
The lightweight design is achieved with materials that don’t always stand the test of time. Users report that the trade-off is felt acutely, with one noting:
The plastic back quickly collects scratches from sand that gets under the case.
In a more alarming account of material failure, a deeply disappointed user reported a major hardware issue.
The phone served me for less than a year and a half, and the camera island fell off.
This points to a potential disconnect between the initial pleasing aesthetic and its real-world resilience, a concern amplified by observations that the phone lacks premium screen protection.
does not have any brand-name Gorilla Glass.
Competitive Comparison
This contrast becomes even sharper in the competitive landscape. The Moto G72’s delightful handling (88% positive) is a massive advantage over the much clunkier-feeling Samsung Galaxy A54, which scores a mere 63% on the same factor.
For buyers who have held both, the featherlight Moto G72 is a clear ergonomic winner. Yet, that victory comes with a caveat.
The Samsung Galaxy A54 scores a higher 86% for its build quality, suggesting that its heft comes from more robust materials. This presents a clear dilemma for consumers: choose the immediate comfort of the Motorola or the perceived sturdiness of its main rival.
Trade-Off: The Moto G72 offers exceptional in-hand comfort and a featherlight profile at the direct expense of material durability and long-term resilience.
🚀 Performance: Daily Driver, Not Gamer
A Daily Driver, Not a Gaming Rig
For the Motorola Moto G72, performance is a story told in two distinctly different acts. For everyday tasks, users find the phone to be a surprisingly capable and fluid companion. Its strength lies in its processing power and speed, which, with a positive sentiment score of 86%, punches three points above the category average.
This isn’t just a number; it translates into a tangible, smooth user experience. Owners describe the phone as being “agile, efficient, dynamic” right from the start, noting that “everything works very efficiently” without the lag that can plague budget devices. The multitasking capability, also scoring a solid 86%, reinforces this, with users appreciating the ability to expand the RAM for even better performance, ensuring that for “social media, email, chat, etc., it goes very well.”
Where It Falls Short: Gaming
However, the curtain falls dramatically when the spotlight shifts to gaming. This is the phone’s clear weak point, with its gaming performance scoring a mere 64%, a full 10 points below the category average of 74%. For users, this means a frustrating experience with more demanding titles.
A user starkly noted the processor’s limitations with new games:
the G99 processor doesn’t handle games like Wuthering Waves
Another confirmed that for popular titles, it struggles:
it has a slight lag for those who play games like Call of Duty and PUBG.
This limitation is the primary source of user disappointment, a reminder that while the G72 can handle casual fun, it was not built for serious gamers.
Competitive Context and Thermals
This sharp divide in performance becomes even clearer when placing the Moto G72 in a competitive context. Its everyday processing speed (86%) holds its own against the pricier Samsung Galaxy A55 (86%), explaining why many feel it is a great value. Yet, its gaming score (64%) is completely outclassed by the A55’s 80%.
This highlights a deliberate choice: Motorola has prioritized a snappy day-to-day experience over gaming chops. For users who want both, the company offers a clear path with its step-up model, the Moto G73, which boasts a nearly perfect gaming score of 93%.
Interestingly, the G72 scores surprisingly well in thermal management (50%), well above the category average (33%), meaning it stays cool under pressure. As one user discovered after seven hours of video recording:
the smartphone only got lukewarm in the apartment!
Trade-Off: The Moto G72 offers a surprisingly fluid and responsive everyday experience that rivals more expensive phones, but this comes at the direct and significant cost of gaming capabilities, making it an excellent choice for casual users but a non-starter for serious players.
🤖 Software & Operating System: Clean Yet Flawed
The Software and Operating System on the Motorola Moto G72 presents a story of stark contrasts, driven by a core philosophy of providing a clean Android experience. For many users, this approach is the phone’s greatest strength. The feeling of a streamlined, bloatware-free interface drives the 69% positive sentiment for User Experience and UI Smoothness.
This isn’t just a preference; it’s an emotional reaction against cluttered interfaces from other brands. One user celebrated the
clean Android, without the sick overlays of various phone makers,
a relief echoed by another who praised it for having
no junk manufacturer overlay and useless apps.
This intentional simplicity means the
phone is easy to use, it doesn’t have many unnecessary applications, only what is needed,
making it feel refreshingly fast and responsive.
A Polarizing Philosophy
However, this minimalist philosophy is also the source of major frustration, creating a deeply polarizing experience. While the phone’s 32% positive score for Software Stability and Issues surprisingly outperforms the bleak category average of 27%, the day-to-day reality for some users is far from stable.
The very definition of “clean” means essential features are sometimes missing, a frustration captured perfectly by one user who found it
unacceptable that Motorola does not have a pre-installed photo gallery, notes, calendar, etc.
and had to resort to third-party apps. For others, the problems were more severe, with one user describing a “terrible drama” where the phone would
randomly reset itself 3-4 times a day during use.
A Competitive Choice
This conflict becomes a clear purchasing decision when placing the Moto G72 against its rivals. Its 69% positive score for UI smoothness lags a full 10 points behind the more feature-packed Samsung Galaxy A54 (79%).
But for a specific segment of the market, this deficit is a deliberate and welcome trade. These users are actively fleeing the complexity of competitors, with one explaining they bought the Moto G72 to
rest from sluggish applications running in the background that cannot be uninstalled.
This decision highlights that some users will gladly sacrifice a few points in smoothness to gain an interface free from the
intrusive ads and suggestions
they associate with other brands.
Trade-Off: The Moto G72’s commitment to a “pure” Android is a polarizing choice, offering a refreshingly clean interface for purists at the cost of expected basic features and polish for mainstream users.
⚡ Battery: Fast Charge, Mixed Life
When it comes to the Motorola Moto G72’s battery, the story is one of spectacular speed and surprising inconsistency.
While the overall score impresses, the details reveal that the phone’s greatest strength isn’t just how long it lasts, but how little time it spends tethered to a wall, a feature that owners find almost universally brilliant.
Charging Speed: The Main Weapon
The true hero of the Moto G72’s battery experience is its Charging Speed, which earns a near-perfect 98% positive rating, soaring 29 points above the category average. This isn’t just a number on a spec sheet; it’s a practical, day-to-day game-changer for users. Owners are astounded by the performance, with one calling it the phone’s “main weapon”:
…its powerful charger that fills the battery in a very short time.
Another user was amazed by the blistering pace:
…when the battery is at 15 and 20%, incredibly in 15 minutes it’s at 80%.
This speed fundamentally changes how people interact with their device, eliminating charging anxiety. Adding to this, the fast charger is included in the box—a feature praised in 77% of mentions, more than double the category average of 32% and a significant advantage over competitors.
Battery Life: A Divided Experience
However, the picture for actual Battery Life is far more complex. While its 77% positive score is slightly above the 74% category average, user experiences are sharply divided.
For some, the endurance is exceptional, allowing them to breeze through their days. One happy owner reported:
…the battery, with normal use, easily lasts for three days.
Another found that a single charge:
…can easily last a day and a half with moderate use.
Yet, for a significant number of others, the performance falls short of expectations. These users express frustration, with one stating:
The battery is a tragedy… If it lasts the whole day it’s great.
Another user updated their initial praise to say, “the battery is not as impressive as I initially said,” highlighting a performance that doesn’t live up to the advertised capacity for everyone.
How It Stacks Up
This split personality becomes clearer in the competitive landscape. The Moto G72’s phenomenal charging speed (98% positive) leaves key rivals like the Samsung Galaxy A54 (62%) and Samsung Galaxy A56 (73%) in the dust.
However, those same competitors, particularly the Samsung Galaxy A55 (85%) and A56 (100%), score higher on raw battery life, presenting a clear choice for buyers. Perhaps most tellingly, the G72’s 77% battery life score handily beats its own step-up model, the Moto G73 (50%), making it a smarter buy within the Motorola family.
Trade-Off: Users get class-leading charging speeds that dramatically reduce downtime, but must accept that the day-to-day battery life, while solid for many, can be inconsistent and may not meet the expectations of heavier users.
Bottom Line
- ✅ Outstanding immediate value: 90% of users feel satisfaction exceeds the cost, boosted by the included fast charger and case.
- ⚠️ A terrible upgrade choice: Only 33% of users felt it was a compelling switch, with many feeling it offered no new functions over their older phones.
- 🔻 The camera is a critical weakness, with low-light performance scoring a dismal 41% and features plummeting 28 points below the category average.
- 🏁 Outclassed by Samsung: The rival A54 boasts 25 points higher upgrade justification and a far superior 85% low-light camera score.
- ⚠️ A major trade-off is the screen, which pairs a stunning 90% quality rating with frustratingly poor 45% touch responsiveness.
- 💡 Bottom Line: An excellent first smartphone for those on a tight budget, but a deeply unsatisfying and feature-poor upgrade for existing users.